Help

When logging in you'll see your devices — pick the old one to sign it out, or do it from Account → Devices. One swap is allowed within a short period; contact support if you need more.

To protect teachers' work and prevent account sharing. One account plays one video at a time.

Tap “Forgot password?” on the login screen and we'll email you a link. Check spam if it doesn't arrive.

Account → Delete account in the app, or contact support. Deletion is permanent.

Online with a Qi Card, or with an activation card bought in cash from bookshops and agents.

Open My learning → My purchases. Pending orders update automatically within minutes; if it takes over an hour, contact us with the order reference.

Within 72 hours of purchase if you watched less than 10% of the content. See the Terms.

One account plays one video at a time. Close it on the other device and tap “Watch here”.

Answers save with every tap and unsaved ones retry automatically. The timer keeps running, so come back quickly.